SAP Support Analyst
Регион: Санкт-ПетербургТребуемый опыт работы: Более 1 годаПредполагаемый уровень месячного дохода:
до 45 000
руб.
We offer an excelent opportunity to join a solid team of young and enthusiastic professionals, work in an international company by supporting JTI employees worldwide in area of ERP SAP R/3. Our training and development programs will give an ability to acquire knowledge of the system and global company processes which opens opportunities for long-term career in JTI
In addition to the interesting job you’ll get:
- Acompetitive compensation package
- Internal and external training programs
- Medical and life insurance
- Corporate pension program
- Office location in the city center
Main areas of responsibility:
- Support of globally located, multi-cultural and multi-lingual end-users
- Provide support for SAP application, being the first customer contact point
- Represent the interface for customers to all supporting parties
- Answer and register all incoming telephone/mail support requests on SAP services supporting Global Service Desk function as single point of contact for JTI employees worldwide
- Provide consultancy to end-users in designated business process by answering ‘how to’ questions, advising of appropriate steps to be done to resolve a problem or corrective actions for problems that don’t require 3rd level support (configuration, development etc.)
- Specialize in the one of the business processes within area of Purchasing/Sales/Finance/Production/Human resources. Investigate and resolve incidents in the area of specialization
Major requirements:
- University Degree
- Fluent English is a must, other languages also desirable
- 1+ year working experience with ERP systems, in the areas of application support and customer service. SAP experience is a plus
- Knowledge of MS Office software
- Basic knowledge of business and production systems
- Ability to interact and communicate in a multicultural environment
- Excellent communication skills
- Customer oriented attitude, willingness to work in a team
We seek for candidates eager to work and develop professionally in a team of young, dynamic and friendly individuals
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