Process manager (EEMEA)
Регион: МоскваТребуемый опыт работы: Более 1 годаПредполагаемый уровень месячного дохода:
не указан
Kaspersky Labs is establishing a quality management framewok, which will provide general rules and policies and ensure consistent application of business process management activities through the entire Company. Day-to-day process management is performed within departments by dedicated or part-time staff. This position is intended to manage entire scope of activities related to business process management within the department at a global geographical level. Its ultimate objective is to establish and run the in-department quality management system in coordination with the corporate Department of quality management.Main responsibilities and duties:
For ЕЕМЕА Regional Division departments and KL Local Offices in EEMEA: · Manage cross-department process management activities, including planning, monitoring, and reporting · Manage Regional Process Management Team consisting of dedicated and or part-time staff · Oversee analysis, documenting, review, and reconciliation of specific business processes · Ensure that business processes are properly deployed, including training, piloting, and review of results, as appropriate · Plan and carry out process audits as necessary · Establish system of metrics, measurement tools, and reporting methods to track efficiency of processes (in coordination with the corporate Department of quality management) · Conduct health-checks and self-assessments of business processes · Drive investigating systematic and critical failures of processes, discover root causes, and ensure that corrective actions are developed and applied · Initiate changes to existing business processes and description of new business processes as required Liaise with regional and local staff, department of quality management, and other relevant staff on a daily basis to exchange information and coordinate activities Requirements
Education:
• Higher technical experience
• Education or courses in quality management or process management area is a plus
Experience:
• 2+ years of hands-on experience as a process manager (or similar position), preferably in an IT company or IT department, with demonstrated tangible achievements
• Managing the processes used by 30+ staff
• Experience of successful deployment of a process measurement system
Professional Knowledge and Skills:
• Strong understanding of concepts of quality management and process management
• Strong understanding of concepts of quantitative measurements
• Familiarity with internationally recognized standards, models, and frameworks related to process or process and quality management (ISO 9000, ISO 20000, ITIL, COBIT, CMMI, etc.)
• Fluent English
Personal Skills:
• Openness and personal dynamics
• Professional, courteous manner of communication
• Analytical thinking
• Ability to admit personal faults and learn from personal experience
Others:
• Ability to travel abroad
Стоит посмотреть:
